FAQ’s Sage Swag Orders
Looking to get something for your team but want more options? View our complete catalogue here and/or reach out to Seth Politi from Northpoint and he can help with your selection.
- Ordering
- How do I order Swag from the storefront?
- Via Synapse Directory: Synapse – Internal Resources – General Information – Swag Store Please note that web browsers may need to be refreshed to eliminate an old cache to the site, otherwise it may still read “coming soon.”
- Via web: https://shopsagerx.com
- Via Idaptive Icon:
- How do I customize my order?
- Contact our Account Manager from NorthPoint Printing, Seth Politi. Seth is instrumental in accommodating any requests outside of what may be available on the current website or handling special requests for swag items. She can also provide you with numerous options and costs associated with your request: sp@northpointprinting.com
- Ryan Wade is our Director of Design & Corporate Branding and offers his expertise with Sage branding. Ryan works in conjunction with Seth to ensure all products ordered are represented within proper guidelines and designed to look amazing. Ryan should be included on all customized requests: ryan.wade@sagerx.com
- Please provide Seth and Ryan with a turnaround time for your request in advance. NOTE: Tight turnaround times may limit your available options for swag, but Seth can guide you with alternative options.
- Shipping
- How long does it take for an order to process and ship?
- This depends on whether the item is in stock and whether it is customized; Seth can give you an estimate on timing.
- Is shipping and handling (S&H) included?
- No, you will pay separately for S&H (EXCEPTION: culture-related, companywide orders and onboarding boxes for new hires will not incur S&H charges).
- Payment methods
- What payment methods do you accept for the Swag storefront?
- Any major credit card or Departmental P-Card
- Payment for Customized Orders
- Our swag vendor will forward an invoice for payment; a purchase requisition may be opened to obtain a PO# to provide for payment, or the order can be paid for via credit card or departmental P-Card.
- Returns/Exchanges
- Do you accept returns/exchanges (i.e., a replacement/repair for a minor fault or refund for a major fault)?
- If a product is found to be defective, it may be returned, and our Swag vendor will replace the item with a new/alternate version.
- Clothing can be exchanged for different sizes, but cannot be returned if customized/branded.
- Loyalty points
- No point program or incentive program is offered.